RIGHT TO WITHDRAW
Dear customers,
We would like to inform you that according to the Law on Consumer Protection (Službeni glasnik of RS, No. 62/2014), purchases can be made through our sales website. svezaoci.com considered distance selling (retail by mail order or internet).
The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.
The form / Statement of withdrawal from the contract produces legal effect from the day it is sent to the trader. The buyer sends a signed statement, together with the product to the specified address of the seller.
In accordance with Article 34 of the Law on Consumer Protection in,case of withdrawal from the contract, the cost of returning the goods to the trader is borne by the buyer.
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price of the product itself is returned to the customer upon receipt, and after it is determined that the product is undamaged and correct.
In accordance with Article 33 of the Law on Consumer Protection, if the consumer exercises the right to withdraw from the contract, it is considered that the contract has not been concluded and the obligations prescribed by Articles 34 and 35 of this law arise. In the case of a contract for the sale of goods concluded outside the business premises or at a distance, the trader is obliged to return to the consumer the funds he paid under the contract.
The buyer can expect a refund only if the order is returned in the same condition in which it was delivered or unused, undamaged and in the original packaging. The trader is obliged to return to the consumer without delay the amount paid by the consumer on the basis of the contract, and no later than within 14 days. The money is returned to the buyer exclusively by payment to the current account.
If the method of cash on delivery is selected during the purchase, the buyer is obliged to enclose a completed Statement of withdrawal from the contract concluded at a distance when returning the purchased goods, where it is necessary to specify the current account number to which payment can be made.
When the order is paid with a payment slip, electronically or at the post office or bank counter, the refund is made to the account number from which the payment was recorded.
If payment by payment card is selected, the refund is made to the account from which the payment was made. In case the payment is made from a foreign currency account or from the account of foreign banks, it is not possible to make a payment to the same, but it is necessary to submit the dinar current account number.
The buyer is obliged to return the product without delay, and no later than 14 days from the day when he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.
When returning the goods, it is obligatory to return them in correct and unused condition and originally undamaged packaging, whereby the original fiscal snippet must be attached if it was obtained with the purchased goods (for retail sale by mail or online). there is no obligation to record turnover through the fiscal cash register from Article 3, paragraphs 1 and 2 of the Law on Fiscal Cash Registers).
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense.
The seller is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product. The costs of returning the goods and money are borne by the buyer, except in cases when the buyer receives a defective or incorrect item.
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