Terms of use

Terms of use

Contents

1. General conditions
2. Quality guarantee
3. Data privacy
4. Consent and changes in conditions
5. Basic company data
6. Description of goods
7. Conversion statement
8. Customer Service
9. Delivery of goods and possible restrictions
10. Complaint policy
11. Protecting user privacy
12. Protection of confidential transaction data
13. Refund
14. VAT statement

General conditions

1. After receiving the order through the site, the seller is obliged to make a telephone confirmation.
2. After confirmation of the order by the customer, the order is irrevocable.
3. The seller undertakes to deliver the ordered products correct and within the prescribed period.
4. In case of any change, the seller is obliged to inform the buyer during the telephone confirmation of the order.
5. All possible changes except changes related to delivery do not apply to confirmed orders.
6. In case of non-compliance of the delivery prices listed on this site with the prices of the courier service, you will be notified of the changes during the telephone confirmation of the order.

Quality guarantee

Pharm optic guarantees the quality of its products. All products are original brands and meet the specifications listed on the site. In case of deviation from the specified specification or defect, we undertake to replace your product, and all replacement costs are borne by Pharm optic. You need to return the product in the original packaging with the invoice. The warranty does not apply in the event of a defect resulting from improper use.

Data privacy

On behalf of the Pharm optic online store, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not to delete them from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do their job. All employees of the Pharm optic online store (and business partners) are responsible for respecting the principles of privacy protection.

Consent and changes in conditions

Use of our services implies the consent of the user to everything listed on this page.

Pharm optic undertakes to comply with all of the above, and all changes to the terms become effective only after posting on this page and sending e-mail notifications to all registered users.

Basic company data

Description of goods

Pharm optic sells glasses, contact lenses, spectacle frames and related products (Products) online through the site https://svezaoci.com.

Conversion statement

The exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations / your issuing bank, which we cannot know at the time of the transaction.

As a result of this conversion, there is a possibility of a slight variation from the original price listed on our Website and the one you can see on your bank statement.

Customer Service

If you have any questions regarding shopping on the Site, using the Site, as well as any other questions, feel free to contact us at the following email address office info@svezaoci.com or phone number 011/3620374 between Monday and Friday from 08:00 to 16:00.

Delivery of goods and possible restrictions

The goods are handed over to the courier service within 48 hours from the moment our operator confirms your order by phone. Shipments are shipped on weekdays. All shipments received by 2 pm and confirmed by our operator will be sent on the same day and will usually be delivered within 48 hours. Shipments that we receive from Friday at 2 pm to Monday at 2 pm will be sent on Monday.

Unconfirmed orders (customer does not answer the phone, non-existent number, etc.) will not be sent.

Courier services are responsible for delivery.

All orders are delivered by courier service POST Express.  

Delivery price is calculated according to the price list of the courier service.

All products from the web site are IN STOCK and immediately available for shipment.

Complaint policy

Any complaints about the quality of the product, please submit to the sales unit where the purchase was made. If you bought the product in one of our retail stores, please file a complaint in the same branch, with the obligatory fiscal cut or slip - as required by the law on consumer protection. If the product was purchased through our online portal (webshop), you can submit your complaint in writing to the e-mail address from the contact form, or via the 'contact us' form, where we ask you to provide your contact information and order number, as and details of the objection. The law does not oblige a merchant to issue fiscal snippets for web sales.

The consumer may, within 14 days from the day of concluding the contract, unilaterally terminate the contract without giving a reason, whereby the returned product must be in the factory packaging, without any defects, in the purchased condition. In that case, according to the Consumer Protection Act, the cost of delivery falls on the buyer.

The buyer may file a complaint in order to exercise his rights due to non-compliance of the goods with the contract and the rights under the warranty, as well as due to incorrectly calculated price and other defects, in the following ways:

Phone: 011/3620374

In writing, to the Seller's address: Pasterova 1, 11000 Belgrade

Electronically, to the electronic (email) address of the Seller through the contact form or "contact us" form.

with the delivery of the invoice for inspection or other proof of purchase (copy of the invoice, slip, etc.).

Please do not send refunds without first consulting us.

The Seller is obliged to respond to the Buyer's written complaint without delay, and no later than within eight days from the day of receipt of the complaint, in writing or electronically. The Seller's response to the complaint must contain a decision on whether to accept the complaint, a statement on the Buyer's request and a specific proposal and deadline for resolving the complaint. The deadline cannot be longer than 15 days (for furniture and technical goods 30 days), from the day of filing the complaint.

The Seller is obliged to act in accordance with the decision, proposal and deadline for resolving the complaint, if he has obtained the prior consent of the Buyer. Therefore, the Buyer will give his consent as soon as possible from the moment of receipt of the Seller's response to the complaint, so that the Seller can resolve the complaint within the above-mentioned legal deadline. Untimely giving of the Buyer's consent will be considered as one of the objective reasons due to which the Seller is not able to satisfy the Buyer's request within the legal deadline.

If the seller for objective reasons is not able to satisfy the Buyer's request within the agreed time, he is obliged to inform the Buyer about the extension of the deadline for resolving the complaint and state the deadline within which to resolve it, as well as to obtain his consent. as soon as possible. Extension of the deadline for resolving complaints is possible only once.

The Seller undertakes to replace any product submitted for service and whose complaint is not resolved within the agreed period with a new, the same or appropriate item. If the Buyer does not accept the replacement of the item with another suitable one, the Buyer will be refunded the purchase price.

The customer is obliged to pick up the repaired product no later than 30 days from the moment he received the notification that he can pick up the product from the service. After the expiration of that period, the Seller no longer assumes any responsibility for the given product and the product can be handed over for recycling.

The seller is obliged to keep records of received complaints, and to issue a written confirmation to the consumer or confirm the receipt of the complaint electronically, ie state the number under which his complaint is registered in the records of received complaints

Thank you for your understanding.

Protecting user privacy

Pharm optic protects the privacy and personal data of all our customers, in accordance with the Personal Data Protection Act. Pharm optic has harmonized its business with the said law.

To find out how we process and protect all your Pharm optic data, as well as your rights in this regard, see our Privacy Notice .

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. The security of data during the purchase is guaranteed by the payment card processor, Raiffeisen bank so the complete billing process is performed on the bank's website. At no time is payment card information available to our system.

Refund

In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, Pharm optic is obliged to return only through VISA, EC / MC and Maestro payment methods. means that the bank will, at the request of the seller, refund the funds to the cardholder's account.

VAT statement

All prices on the site include VAT and there are no hidden costs.

Feel free to contact us if you have any questions, comments or compliments.

Thank you for your trust.

See the entire offer of our products: SHOP

Zapratite nas na društvenim mrežama:
instagram.com/pharm_optic
facebook.com/pharmopticpasterova